Job posting closes: November 7, 2025, at 05:00 p.m. (Yukon Standard Time)

At our core, the City of Whitehorse is committed to cultivating an inclusive employee community and workspace, confronting racism and biases for fairness and equity, and advancing reconciliation and accessibility.

The City promotes work-life balance for its employees and offers flexible work arrangements, such as work-from-home and compressed work weeks, subject to applicable administrative directives.

An Eligibility List may be established from this competition; the eligibility list's duration may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary part-time, term, or casual vacancies within the same department and classification, based on organizational needs, by advancing to the next highest-ranked candidate until the eligibility list expires.

This position is covered by a collective agreement between the City of Whitehorse and the Public Service Alliance of Canada/Yukon Employees Union. 

The City wishes to thank all applicants for their interest, but only those candidates selected to advance in the recruitment will be contacted.  Note that only those candidates eligible to legally work in Canada will be considered.

Program Leadhand

Job Code: 166
Department: Recreation

Job Summary:

Under the direction of the Program Supervisor, the incumbent assists with overseeing facility program coordination, drop-in programming and instructional programs for multi-use recreation facilities, including the Canada Games Centre (CGC).

Duties and Responsibilities:

1. Oversees daily programming operations in the Indoor Facilities, including children/youth, wellness, drop-in and aquatics.
2. Assists with development, promotion, coordination, and evaluation of all programs, including drop-in, children/youth, aquatic and wellness programs, and associated services.
3. Assists with administering the programming section of the Indoor Facilities operation, including monitoring the annual programming budget for the indoor facilities.
4. Recruits, directs, trains, schedules and appraises the performance of reporting staff.  Is authorized to issue verbal reprimands and contributes to higher levels of discipline in accordance with the progressive discipline directive.
5. Maintains statistics and gives input for the development of policy and promotion, as requested, of the Indoor Facilities.
6. Answers or distributes enquiries and distributes information.
7. Maintains equipment inventory, researches and purchases programming supplies and materials.
8. Prepares and presents reports.
9. Follows and ensures that reporting staff follow, so far as reasonably practicable, established safety procedures and standards.
10. Participates, on a weekly basis, in the "Supervisor on Duty" roster.
11. Acts as Program Supervisor as assigned.

This description contains elements necessary for the identification and evaluation of the job. The incumbent may be required to perform other related duties.

Working Conditions:

Mostly in public recreation settings, with some exposure to noisy conditions; frontline service with the public, staff, and contractors; and possible exposure to bodily fluids. 

Required Knowledge, Skill and Abilities:

• 2-year Diploma in Recreation Administration, Leisure Studies or Facility Management
• Previous experience - 3 years related experience, including 1 year in a supervisory role in a public recreation setting
• Experience in a membership-based facility service setting
• Standard First Aid with CPR Level C Certificate 
• Communications, marketing and customer service background and skills are an asset.

An equivalent combination of education, training and experience may be considered.

Examples of Equipment to Operate:

First Aid equipment, audiovisual equipment, office equipment, computer with applications such as Outlook, Word, Point of Sale, CLASS, Windows, Finance tracking/budgeting software, Excel, PowerPoint, WorkTech, and City vehicle.

Accommodation Requests:

Shortlisted candidates who require accommodation or have accessibility needs during the selection process are encouraged to contact the Recruiter and make requests to ensure their full participation. The City of Whitehorse is committed to reviewing requests and making arrangements for reasonable accommodation and accessibility requests. You may email GeorgeAnthony.Lapido@whitehorse.ca and careers@whitehorse.ca.

Other Details:

Job seekers are required to create an online profile and submit their application electronically through the City's online Applicant system via www.whitehorse.ca/careers. Instructions on applications are provided at https://www.whitehorse.ca/our-government/employment/how-to-apply/. If you have any further questions about this posting, please get in touch with the recruiter at HR@whitehorse.ca.

To apply for this position, you are required to submit your resume. 

Various tests and/or exams may be administered as part of the recruiting process. 

At the time this posting closes, candidates must have valid, current licenses/certifications/education that meet the position requirements. Candidates selected to continue the recruiting process will be required to provide proof of qualifications during their interview.